*Hello,*
*Position: **Salesforce.com admin* *Location: **Charlotte ,NC* *Length: 6+ Months* *SFDC production support* The Salesforce.com production support admin will manage all provisioning, security updates, deploy all enhancements and defects that deliver innovative, high quality solutions to business users. Ideal candidate will have strong Salesforce.com enterprise administration and configuration experience. *Profile and Job Responsibility* • Manage user provisioning – Creating, editing and deactivating users in specified roles and all subordinate roles, creating groups • Unlocking non-portal users, managing single sign-on configurations • Assigning users to specified profiles, roles, permission sets, groups, teams, etc. • Perform occasional backups retrievals of data and attachments • • Ensure all security and control measures are in place • Maintain escalation plan during emergency down time (including disaster recovery preparations) • Man (1.) Incident Management + Change Management (Planning & Execution) On - call Escalation Ticket Quality Process adherence & Security compliance Customer feedback ( Appreciations, CSAT survey results) KB preparation and review, Knowledge sharing & documentation Root cause analysis / Problem Management + Capacity / Architectural Management SLA compliance for tickets Value Add Training / Mentoring Thanks & Regards *Ashrith Naren* Technical Recruiter, D: 6782509838 Ext 227 *[email protected] <[email protected]>* *C**onfidentiality Notice*: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. To stop receiving mails in the future please contact us <[email protected]> -- You received this message because you are subscribed to the Google Groups "Companies Looking for IT Out Staffing & Recruitment" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/arunsinh. For more options, visit https://groups.google.com/d/optout.
