Hi,
Please find the requirement below and let me know your interest.. *POSITION* *Business System Analyst* *Round Rock, TX* *6-12 Months* *We need a BSA that has experience in Telecom*: For the Telecom Business Analyst resource, Avaya, Cisco, Interactive Voice Response (Nuance preferred) are a plus. We are thinking someone that has a more technical background in programming or DB skills. *Description* Dell IT-Services BPM is seeking a talented Business Analysis Sr. Advisor to advance business transformation through evaluation and implementation of Telecom and Contact Center solutions with an engaged business partner. The Business Analyst will assist in assessing multiple legacy and new applications and will advise on proper requirements, setup, integration, testing, and go-live options. Global applications and processes will require working with Services business leaders and cross-functional team members across all regions. *Responsibilities* Assist in evaluating critical issues that occur in the existing systems, communicate with business users and help determine solutions that enable a more stable environment for our business partners Gather and define business requirements for strategic programs, and translate requirements into best-practice solutions Identify and document current state process, system, and data flows Define future state requirements and perform gap analysis to provide solution recommendations Partner with the Application Development team to translate requirements into technical specifications per SDLC methodology with an eye towards simplifying processes via standard processes and functionality where possible Coordinate with Services organizations to define and develop business process and system changes, and drive ownership to stakeholder groups Develop comprehensive process scenarios / test scripts, track progress, and drive issue resolution during various testing cycles (CRP, SIT, UAT, Performance) Coordinate Business Readiness activities, including communication, end-user training and access, data conversion, and cutover strategy Ensure compliance with internal controls / Governance Define transition / training plan for hand-off to appropriate Production Support groups Work within established SDLC project management methodology to manage relationship between IT and Services with regards to scope, deliverables, and timing to support efficient portfolio delivery *Qualifications* Telecom and Contact Center implementation or similar business experience desired but not required Thorough understanding of business process and systems flows, and ability work within a global team to consider implications to current and future state business environment Ability to gather, monitor and document business requirements Solid verbal and written communication skills Prefer Bachelors degree and 4-6 years related Services / IT / Business experience For the Telecom Business Analyst resource, Avaya, Cisco, Interactive Voice Response (Nuance preferred) are a plus. We are thinking someone that has a more technical background in programming or DB skills. *Thanks and Regards,* *Shilpi Bisht* *Sr. Technical Recruiter* *IDC Technologies* *1851 McCarthy Boulevard, Suite 116|Milpitas, CA , USA, 95035* *408-459-1965 [Direct] I **[email protected]* <[email protected]> *www.idctechnologies.com* <http://www.idctechnologies.com> "Under Bill s. 1618 Title III passed by the 105th U.S. Congress this mail can not be considered spam as long as we include a way to be removed from our mailing list. Simply send us an e-mail with REMOVE in the subject and we will gladly REMOVE you from our mailing list." <http://www.idctechnologies.com/> -- You received this message because you are subscribed to the Google Groups "Companies Looking for IT Out Staffing & Recruitment" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/arunsinh. For more options, visit https://groups.google.com/d/optout.
