Title:: IVR Systems Analyst Location:: Indianapolis, IN
MOI:: 2 Telephonic Rate:: $48 /hr on c2c Duration:: Long Term Client:: Anthem *US citizens only and HealthCare Background* Looking for mid-level SA who knows call center functionality / technology primarily (IVR, Genesys call routing, Genesys WDE, Desktop applications, etc.). *Healthcare would be important*. • In addition to understanding operational requirements, the candidate must have knowledge of how the following telephony and contact center system components are configured and programmed to implement a solution: IVR, ACD, PBX, WFM, Softphone, CRM Integration, Real time and historical reporting, call recording and screen capture *High-level Qualifications: *Call center, telephony and contact center technology knowledge / experience. Knowledge of the health insurance business. *Essential Knowledge & Experience * • Business requirements analysis • Writing technical requirements • Identify fits and gaps between project requirements and existing solution platforms and applications • Excellent verbal and written communication skills • *IVR, Chat, CTI, Speech recognition / analysis* • *Genesys call routing* • Contact center *softphone and CRM integration* • *Contact center and IVR reporting* • *Verint call & screen recording* • Experience with Rational Doors requirements management tool a plus. *Role Requirements * • Reviews business requirements for completeness and accuracy • Writes complete, accurate and unambiguous technical requirements targeting solution technologies and platforms • Completes projects deliverables within set timelines and quality standards • Interacts with external interfaces and internal groups as part of requirements reviews and design working sessions • Document technical requirements and establish traceability in Rational Doors Next Generation or similar tool • Supports development and test teams when necessary to ensure requirements are correctly interpreted and that solutions meet the established requirements *Regards, Parul Gupta* *IT-Technical Recruiter Source Infotech Inc. **3840 Park Avenue, Suite C-205, Edison, NJ-08820* *Phone* *609 632 1299|| Email: **[email protected]* <[email protected]>* || Gtalk: **[email protected]* <[email protected]> *------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------* Email Disclaimer: If you do not wish to receive future e-mails from Source InfoTech, Inc., please reply to this email with “UNSUBSCRIBE” in the subject line. Your email address will be removed from our database within 7-10 business days. -- You received this message because you are subscribed to the Google Groups "Companies Looking for IT Out Staffing & Recruitment" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/arunsinh. For more options, visit https://groups.google.com/d/optout.
