Hi All *this is a FTE with my client. Need USC OR GC OR EAD*
Currently, we are seeking qualified candidates for a *GIS Lead Analyst, Contact Center Engineer* opening to join our *Information Technology organization*. *What You Will Do* - The GIS Lead Analyst, Contact Center Engineer provides skilled technical support around all aspects of unified communications and voice services. - The position requires a high level of general technical knowledge in traditional Avaya voice communications, call routing, and networking. Ideal background would include a minimum of 5 years of experience working with Avaya Communications Manager, Avaya Modular Messaging, Avaya Session Manager and CMS. - Duties include scripting, design, analysis, planning, implementation and troubleshooting of the services located at multi sites. - Background in software, hardware and maintenance of the telephony systems, voicemail, VoIP technology, and carrier SIP services. - The GIS Lead Analyst, Contact Center Engineer will be involved with the Engineering/Planning functions of a traditional voice network group, but will also take part in, and be expected to lead initiatives in the converged network world. - The candidate will interface with various business groups and determine if and when the company can utilize and implement such enhanced technologies. - Responsible for the engineering and development of Call Center Infrastructure Assets - including ACD, IVR, CTI, Reporting systems. The primary duties will include the design, implementation and testing of call center infrastructure solutions. - Support the planning, design, implementation and optimization of new voice products/services. Develop, document, implement and maintain processes and procedures related to service delivery. - Perform after hours support duties on occasion to sustain systems and service levels Qualifications:*What You Need to Succeed* - Expert in an AVAYA Call flow designs, VOIP, SIP, CMS, One X, Communication Manager and other AVAYA Contact Center Technology. - Experience with IVR administration. - Experience with Avaya Modular Messaging administration. - Experience with SBC administration. - Knowledge and experience with Avaya Interaction Center desirable. - Strong leadership and interpersonal skills required. Strong analytical skills, experience solving practical issues and engaging teams of multiple process partners to consensus. - SIP transport experience including SIP Toll Free, SIP Trunking and SIP DID. - Knowledge of a SIP contact center data center technology platform. - Strong knowledge of VoIP implementation including hard- and soft-phones. *Experience Required* - Bachelor’s Degree from an accredited college or university. A combination of education and experience will be considered. - 7+ years of relevant Avaya experience - Experience managing third-party vendors - Experience in a multinational work environment - Polycom Video Conferencing experience is a plus - Thanks Sia 913-703-4656 -- You received this message because you are subscribed to the Google Groups "Companies Looking for IT Out Staffing & Recruitment" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/arunsinh. For more options, visit https://groups.google.com/d/optout.
