Keep it up. The key to success in such endeavors is for the champions to maintain the enthusiasm and get all employees enthused. The common cause of failure is lack of support from the management.
Dilip Deka, Houston TX
[EMAIL PROTECTED] wrote:
[EMAIL PROTECTED] wrote:
What is Six Sigma ?
Six Sigma stands for Six Standard Deviations (Sigma is the Greek letter used
to represent standard deviation in statistics) from mean. Six Sigma
methodology provides the techniques and tools to improve the capability and
reduce the defects in any process.
It was started in Motorola, in its manufacturing division, where millions
of parts are made using the same process repeatedly. Eventually Six Sigma
evolved and applied to other non manufacturing processes. Today you can
apply Six Sigma to many fields such as Services, Medical and Insurance
Procedures, Call Centers.
Six Sigma methodology improves any existing business process by constantly
reviewing and re-tuning the process. To achieve this, Six Sigma uses a
methodology known as DMAIC (Define opportunities, Measure performance,
Analyze opportunity, Improve performance, Control performance).
Six Sigma methodology can also be used to create a brand new business
process from ground up using DFSS (Design For Six Sigma) principles. Six
Sigma Strives for perfection. It allows for only 3.4 defects per million
opportunities for each product or service transaction. Six Sigma relies
heavily on statistical techniques to reduce defects and measure quality.
Six Sigma experts (Green Belts and Black Belts) evaluate a business process
and determine ways to improve upon the existing process. Six Sigma experts
can also design a brand new business process using DFSS (Design For Six
Sigma) principles. Typically its easier to define a new process with DFSS
principles than refining an existing process to reduce the defects.
Six Sigma incorporates the basic principles and techniques used in
Business, Statistics, and Engineering. These three form the core elements of
Six Sigma. Six Sigma improves the process performance, decreases variation
and maintains consistent quality of the process output. This leads to defect
reduction and improvement in profits, product quality and customer
satisfaction.
Six Sigma methodology is also used in many Business Process Management
initiatives these days. These Business Process Management initiatives are
not necessarily related to manufacturing. Many of the BPM's that use Six
Sigma in today's world include call centers, customer support, supply chain
management and project management.
Key Elements of Six Sigma
Customer requirements, design quality, metrics and measures, employee
involvement and continuous improvement are main elements of Six Sigma
Process Improvement.
The three key elements of Six Sigma are:
Customer Satisfaction
Defining Processes and defining Metrics and Measures for Processes
· Using and understanding Data and Systems
· Setting Goals for Improvement
Team Building and Involving Employees
Involving all employees is very important to Six Sigma. The company must
involve all employees. Company must provide opportunities and incentives for
employees to focus their talents and ability to satisfy customers.
Defining Roles: This is important to six sigma. All team members should have
a well defined role with measurable objectives.
What are be doing out here in Guwahati Refinery ?
We have hired consultant M/s TQMI, New Delhi for giving the training to
Black belts, Green Belts and Champion.
After that we have selected 5 BBs and 17 GBs for doing project with the help
& guidance from M/s TQMI. Out of 22 projects we are able to complete 17
projects in time and is awaiting certification.
The projects were both related to technical improvements and system
improvements ( Finance( customer delight), Materials ( shortening
procurement time), Mantainence ( downtime of machineries ).
After COmpletion ?
The completed projects are sent to M/s TQMI for forwarding to MOTOROLA
UNIVERSITY for certification.
What we have achieved ?
Already one person from Digboi refinery has qualified as BLACK BELT. So he
can take up projects for system improvements.
SO HOPING FOR THE RESULTS !!
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