I would compile the facts, and send it to my Congressman. And follow up with him/her in two weeks or so.
cm At 8:47 AM -0700 4/25/08, Krishnendu Chakraborty wrote: >Inspired by the positive experience of C'da, I >decided to try USPS for a time sensitive document >which I was sending to Guwahati. > >USPS has a new service named GXG (Global Express >Guaranteed) which is a tie up with Fedex for >guaranteed delivery. Accessed USPS website, paid >online and then took the package to nearest USPS. >The clerk did not seem to have heard of GXG and I had >to explain him. > >The package was delivered one day later then commited >date and when I called up USPS for claim, they >transferred me (apparently to Fedex) and the refund >for service failure was approved. > >After two weeks, I received an invoice from Fedex >stating that USPS did not pay them and so it is my >responsibility ! The invoice showed significantly >higher weight (then what was assessed by USPS) and >thereby huge additional charges. The invoice also >mentioned that the delivery delay was weather related >and so no refund . This was nonsense. The package >was sitting in Delhi for 3 days before it was sent to >Guwahati (as available from Fedex online tracker) and >there was not a drop of rain in Delhi or Guwahati >during those 3 days. Apparently Fedex is trying to >take advantage of a thunderstorm in their hub Memphis >after the package left Memphis. >So now, they are not only refusing to honor the >guarantee but also double billing me ... once through >USPS and again through Fedex that too a much higher >charge (more then double) then what was commited > >So where is USPS to be blamed ??? > >Called up USPS regarding the issue and they flatly >denied any help. According to them I should resolve >it with Fedex. When I tried to explain that I have >never contracted with Fedex, I am a customer of USPS >and they should own the responsibility, they hung up. >Called up Fedex (number on Invoice) and they gave >another number to call. The second number ends in a >voice mail ! > >As of now, I have sent emails to Fedex and USPS and >waiting for reply . > > > >____________________________________________________________________________________ >Be a better friend, newshound, and >know-it-all with Yahoo! Mobile. Try it now. >http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ > >_______________________________________________ >assam mailing list >assam@assamnet.org >http://assamnet.org/mailman/listinfo/assam_assamnet.org _______________________________________________ assam mailing list assam@assamnet.org http://assamnet.org/mailman/listinfo/assam_assamnet.org
