We currently have open contract position with one of our prestige client based out of Franklin Lakes, NJ and St Louis MO .
Job Title: ITIL Process Analyst Duration: open Location: Franklin Lakes, NJ and St Louis MO Primary Skills: Number of Openings: 2 Start Date: ASAP Description: ITL Process Analyst • Identify gaps and differences in existing processes relative to the workflow in ITSM 7.6 • Work with Corporate Trainers to provide content for training • Typical responsibilities include complex data mining, trend analysis, metric and report production, process maturity and compliance assessment, process flow charting, and iterative process activities • Influences stakeholders that cross multiple functionalities for process development, implementation, and support. • Drives creation of process requirements, functional requirements, and validation of solutions. Requirements o Candidate must have a strong understanding of ITIL processes. Specifically Incident Management and Service Request Fulfillment o Strong understanding of BMC ITSM 7.6 Remedy tool o Have an excellent working relationship with Global Process Owners and Process Management team. If you are comfortable with the required skills, please send me your updated resume and let me know your convenient time so that we can discuss about the position in detail. *Thanks,* *Jay Chauhan* *Technical Recruiter* -- You received this message because you are subscribed to the Google Groups "Associate Programs" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/associate_programs?hl=en.
