No response to this? I'm at my wit's end, my customers are screaming 
that they can't send email.

At 04:01 PM 1/13/2012, Scott MacLean wrote:

>I had this problem last July, where some messages sent to my
>EmailSpam address are killing off ASSP worker threads. It seems to be
>a combination of the contents of the email, and the contents of the whitelist.
>
>Last July when this was happening, after working on this for a while,
>you had me set EmailErrorsModifyWhite to disabled, and the problem
>went away. However, I really need the ham/spam reports to add/remove
>items to/from the whitelist. I ended up switching my whitelistdb from
>SQL to a file. This didn't work, so I truncated the whitelistdb table
>and started fresh. This solved the problem, and people were able to
>add/remove addresses from the whitelist once again.
>
>I really don't want to have to truncate my whitelist table again, it
>really annoys my users. However, they are complaining greatly of the
>timeouts and problems connecting to SMTP. The problem is that they
>will send an email to my EmailSpam address, and the thread processing
>the message just dies:
>
>Jan-13-12 07:34:00 [Worker_4] 11.22.33.44 info: authentication - login is used
>Jan-13-12 07:34:00 [Worker_4] 11.22.33.44 authenticated
>Jan-13-12 07:34:00 FS-58040-10689 [Worker_4] 11.22.33.44
><[email protected]> email: combined spam & whitelist report
>Jan-13-12 07:34:00 FS-58040-10689 [Worker_4] 11.22.33.44
><[email protected]> email: combined spam & noprocessing report
>
>That is the last we ever see of Worker_4 in the log.
>
>The client goes through the helo/auth/mail from/rcpt to/data
>sequence, and after it sends the \n.\n sequence, it waits for a
>response from ASSP. However, because the thread has died on ASSP, it
>never gets a response and eventually times out. It then tries to
>re-send the message, which takes out yet another thread...until the
>mail client has killed every worker thread. At that point my watchdog
>process recognizes something bad has happened and steps in to stop
>and restart ASSP. (my watchdog process watches the stats page - if it
>stops getting a response from the stats page for several minutes, it
>restarts ASSP).
>
>When I have users trying to send reports in this way, my ASSP is
>being restarted every ten minutes or so. This means it is available
>for only a few minutes at a time, with 7-8 minute gaps of
>unavailability, and it is driving my users insane.
>
>It is not every report that does this - only some messages. I have
>not been able to discern why some messages will kill the thread
>reliably every time, and why others will be processed normally with
>no problems. However, as the whitelist fills up, the problem seems to
>get worse and worse. There are currently 89610 rows in my whitelist table.
>
>I know the last time we looked at this you said:
>
> >I know there are problems using the ODBC driver, because of several
> >MS limitations - but ADO should work.
> >Check that you use the latest MS-ODBC driver (Native Client) .
> >
> >I don't know exactly what else could be the reason.
> >On reason could be: Tie::RDMB/DBI reads out the supported features
> >from the datebase table. If the feature 'record locking' is enabled,
> >all is fine - if not DBI uses Storable to lock the records.
> >So if the return value for that feature is how ever wrong, the
> >SQL-Server and Perl its self locks the record. It is realy hard to
> >say what is going on on your system.
>
>I have tried both ODBC and ADO, it did not change the behavior at all.
>
>Any idea as to what I should be looking at next? I really need to
>solve this problem.
>
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