I don't think this is an ASSP problem, but wanted to make sure as I'm at
the end of my rope on this.

Regular inbound messages are fine.  As long as the helo matches reverse
DNS, then the received line is like

Received: from whatever.outside.com (1.2.3.4 helo=whatever.outside.com).....

If the helo doen't match, it gives

Received: from unknown (1.2.3.4 helo=whatever.outside.com).....
(or maybe that's only if there is no reverse dns for the ip?)

Fine

What I'm finding though is that when i send mail from our exchange servers,
which use ASSP as a smarthost, it always shows
Received: from unknown (172.15.15.5 helo=exchange.int.ourcharity.org)....
despite 172.15.15.5 reversing internally to exchange.int.ourcharity.org

Is there any chance that there's a bug in ASSP where it's not trying to
reverse the IP for relays??  Not trying to be accusatory, I just can't
figure it out.  If I do a nslookup on the assp machine, all is fine for
that ip.
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