I'm sorry to ask about this again, but the problem persists.  Should ASSP
be able to figure out that  =?utf-8?q?no-reply=40surveymonkey=2ecom?= is <
no-re...@surveymonkey.com> ?  Or - do we know how this malformed address is
getting into the header in the first place - is that ASSP receiving it
wrong, the sender sending it wrong or what?  This is surveymonkey.com -
it's not like they are a tiny company with haphazard email practices.

Guidance appreciated.


On Wed, Jan 15, 2020 at 11:57 AM K Post <nntp.p...@gmail.com> wrote:

> We (unfortunately) get a lot of emails from SurveyMonkey.com   Most get
> through just fine, but certain messages from their website (login
> notifications, password resets, etc) give me problems.
>
> The last one scored poorly because of a missing from, missing MX, and
> missing a record, *but it actually had all of those things :*
>
>
> X-ASSP-Message-Score: 50 (*From-missing*)
> X-ASSP-IP-Score: 50 (From-missing)
> X-ASSP-Message-Score: 8 (MX missing:
> =?utf-8?q?no-reply=40surveymonkey=2ecom?=
> (Reply-To))
> X-ASSP-IP-Score: 8 (*MX missing:
> =?utf-8?q?no-reply=40surveymonkey=2ecom?=*
> (Reply-To))
> X-ASSP-Message-Score: 15 (A record missing for MX:
> =?utf-8?q?no-reply=40surveymonkey=2ecom?=
> (Reply-To))
> X-ASSP-IP-Score: 15 (A record missing for MX:
> =?utf-8?q?no-reply=40surveymonkey=2ecom?=
> (Reply-To))
>
>
> interesting lines in the header:
>
> From: SurveyMonkey <surveymon...@t.outbound.surveymonkey.com>
> Subject: =?utf-8?q?New_login_alert?=
> Reply-To: =?utf-8?q?no-reply=40surveymonkey=2Ecom?=
>
>
> The from is here, and I don't see anything wrong with the format.  *Any
> idea why FROM wouldn't be detected by ASSP?*
>
> Subject and Reply-To are malformated, seemingly converted into unicode.
> Do you know why this might be happening?  *Can ASSP detect (or should
> ASSP already be detecting) unicode in the header? * It seems like assp
> isn't finding the domain in the reply-to so it's failing MX and A checks.
>
> I checked the GUI, but I don't see an option to ignore MX and A missing
> for a specific SENDER (vs recipient lover).  I'd try to put the
> malformatted  =?utf-8?q?no-reply=40surveymonkey=2ecom?= there if that's
> advisable as an interim fix.
>
> Thank you!
>
>
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