Dickson, Paul wrote:
> No idea how it was encoded.  ASSP didn't log it being stuck in the spam
> or notspam folder and the user deleted the original.  I have softfail
> off because of to many false positives, and since it will tag as spam
> even if they are on the whitelist, it really pisses users off.  :(
>   

I know the feeling.  I have template emails for instances like that, 
that I send back to the send - instructing them to forward along to 
their email admin or ISP for resolution.

It may take a week or two, but it usually gets resolved.


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