Hi,

I've slowly started rolling out ASSP to my users with some basic 
instructions on how to report spam, nospam, etc.  I prepopulated the spamdb 
with 3-4 months of valid had/spam and the bayesian filter has been doing a 
seemingly decent job differentiating the two.  Currently, I am still running 
in full test mode, with a Spam header being applied to spam emails.  But one 
user asked me a very valid question, to which I was entirely stumped.

When he receives and email marked as spam that is not supposed to be spam, 
how does he know whether to report/send it to IsNotSpam or rather to 
IsWhiteList?  Chances are that if it is a valid email then shouldn't it be 
whitelisted?  Under what conditions sould someone report a false-positive as 
IsNotSpam  instead of IsWhitelist?  Or vice versa - when should one report 
it as IsWhiteList instead of IsNoSpam?

Like I said, I was at a loss for explanation, so I'm hoping someone can give 
me a good explanation that I can forward along....

Thanks!

Eric




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