Good day Thomas.
Thank you for the suggestions. I appreciate it. I will look these
settings over today.
On 10/15/2015 3:03 AM, Thomas Eckardt wrote:
Have a look at this file: c:/assp/resendmail/8611--4632588.eml
The file may have now the extension '.eml.err'
- enable 'StoreASSPHeader' and 'AddIntendedForHeader'
- set 'ReportLog' to verbose
I recommend to enable 'UseSubjectsAsMaillogNames' and
'UseUnicode4MaillogNames' - adjust 'MaintBayesCollection' and
'MaxNoBayesFileAge'.
To have the subject unicode readable in the logs, enable
'UseUnicode4SubjectLogging'. But this is not required to make block
reporting working.
'AddIntendedForHeader' instead, is some times very important for the
blockreports. If this is not enabled (think about a written important
letter), you throw away the envelope - for example addressed to 'Alice'
(RCPT TO:), the CEO. The letter it self starts with 'Dear Mr. Bob' (TO:) -
but Mr. Bob is unknown in your company. The letter is stored in the "
don't know what to do box ". Now the jantor comes away and says "I want
this letter", should he get it? Should ASSP deliver this mail to anyone?
See 'StoreASSPHeader' and 'AddIntendedForHeader' as a receipt stamp at
the letter. Which makes it possible to classify and to readdess the mail.
Thomas
Von: Jay <[email protected]>
An: For Users of ASSP <[email protected]>
Datum: 14.10.2015 21:46
Betreff: [Assp-user] Blocked report weirdness
Good afternoon everyone.
I have a question pertaining to the BlockedReport. We are currently
using ASSP version 2.4.5(15162). We have a weird issue that has been
cropping up a lot lately. This might have been happening for quite
sometime but if my users don't tell me I don't know about it. Anyways,
on to the issue:
1. User runs a blocked report
2. They find the email they need to recover and click the resend link
(either one doesn't matter)
3. They wait for awhile and never get the blocked email.
I believe I uncovered why and need some help trying to figure out how to
remedy this if there is one. In this particular case, it's an email from
Craigslist.
Looking at the logs I find the section where the user requests the email
but ASSP mentions it can't send the email back to the user:
Oct-14-15 11:43:09 [Worker_10000] Info: processing queued blocked mail
request from [email protected]
Oct-14-15 11:43:09 [Worker_10000] Error: unable to move
c:/assp/spam/8611--4632588.eml to
c:/assp/errors/notspam/8611--4632588.eml - No such file or directory
Oct-14-15 11:43:12 [Worker_10000] (re)send -
c:/assp/resendmail/8611--4632588.eml - To: and X-Assp-Intended-For:
headertag not found - skip file
Now looking at the spam folder I find the message in there just fine,
but I uncovered why the resend failed:
Received: from mxo3f.craigslist.org ([208.82.238.98]
helo=mxo3f.int.craigslist.org)
by mail.somemailserver.com with SMTP (2.4.5); 14 Oct 2015 03:28:42
-0400
From: "USER" <[email protected]>
To: [email protected]
Subject: Data conversion specialist
Date: Wed, 14 Oct 2015 03:28:32 -0400
The To: field has a craigslist email address tied to it and ASSP listed
To: field headertag not found so it skipped sending the file. This
email was sent directly from craigslist and I understand I have no
control over how they send their emails. My main question is, how do I
make sure that my user gets the email with the resend request when ASSP
clearly looks at the To: field and obviously craigslist.org is not a
user of mine?
Is there a setting somewhere I missed? Or is this normal behavior for
resending?
I appreciate any input or help in advanced. Thank you.
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