On 06/17/2016 06:27 AM, Michelle Dupuis wrote: > Just another opinion - but I too have been stuck on ASSP problems, posted > questions, and never got answers. I've learned to live with the problems and > just have to weigh the benefits of a broken ASSP installation vs no ASSp > installation.
Like many of you, I suspect, I have been using open-source software for many, many years now. When I have problems and need support I sometimes am able to get that help from the software project's mailing lists or other support forums. However, sometimes I have had to hire someone to provide me support. Yet, at other times I have simply had to dig into the software code, myself, and provide my own support. I think that all three of those support methods are normal and expected for open-source software. Users should not be surprised when the free support methods fail to provide the desired results. There are two more support methods available to them. To be honest, commercial software also has plenty of former-users who eventually stop using the software because they feel like they weren't getting the level of support that they needed. Really, the only difference between the two software development methods from the user-support perspective is that with commercial software the "dig into the software code, myself" option is not available. It is a mistake for users to rely solely on the free support forums... because eventually you will have some kind of problem that will not get addressed properly in those places. Sure, you can learn to live with the problem or abandon the software - or you can do what you would have had to do with commercial software (hire someone to help you) or you can dig into the code, yourself. It is also a mistake for users to believe that by abandoning the open-source software it somehow is a form of retaliation against the lack of support. It will be hardly noticed - if at all. If the desire is to make a real difference and change the way that things are being done, then you have to catalyze that change, yourself. Thanks, Lee. ------------------------------------------------------------------------------ What NetFlow Analyzer can do for you? Monitors network bandwidth and traffic patterns at an interface-level. Reveals which users, apps, and protocols are consuming the most bandwidth. Provides multi-vendor support for NetFlow, J-Flow, sFlow and other flows. Make informed decisions using capacity planning reports. http://sdm.link/zohomanageengine _______________________________________________ Assp-user mailing list Assp-user@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/assp-user
