OK, so I'm not alone here. Between your response, Mike Benoit's, and several others, it seems like a few of us are looking for enterprise-class service, such as what we'd experience if we carefully selected an HSP for a server farm. Pay a premium and get taken care of. It's like something I experienced a few years ago when I made the mistake of putting a freelance client on a Win2K shared server at HostPro. When our .ASP script was getting hammered with 70K hits a day, it was leaning on the app pool too hard. Even though HostPro sold us a Windows Server product, their tech support scoffed at us when we asked why it couldn't support the load. They laughed and said "well, you shouldn't even try to do that on Windows, use Linux instead. We'll reset the IIS service and you can wait and see. Oh, and, no, even though your contract says we monitor the server, that's only for static .HTML, if the ASP interpreter dies, we wouldn't know about it." Come on. Why sell a product, claim it works, and then blame the technology. We switched to a company who espouses service over everything else (MaximumASP) and shoved three times as much traffic on there, and it hasn't missed a beat in four years. Seriously.
Well are we forgetting that you'll NEVER and I do mean NEVER get enterprise class quality as long as you depend on the public internet to deliver calls. Thats the bottom line.... we can argue till we are blue in the face other wise... but unless you control everything between point A and point Z... you're SOL.
/b
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