The replacement became a _very_ important issue today so a RFP was put together and is being sent out to local/regional vendors. Since we'd like to maintain it in house an Asterisk based system seems like the right thing to do. So I snagged a copy , turned it into plain text , and will place it at the bottom of this message.
The two main concerns in the RFP that I'm not sure how would be solved with * are multiple companies and single phones on the desks. I can see four * servers for four companies if need be but not sure of how to solve the single phone per desk issue.
I've done some research including going through the old messages I saved from this list ( since Aug 2004 ) and links from voip-info.org but figured asking here would be better.
So we're looking to buy based on the following RFP.
<RFP>
Request for Proposal 04/06/2005
Dear Vendor,
Multiple company phone system/solution needed. (Possibly small call center application?)
We are looking for a solution in which there is only a single desk phone on each of 7 work stations. Work station will allow for incoming and outgoing capabilities. Each work station can answer an incoming call placed to any of the 4 companies. The desk phone will alert the employee as to which company is being called. Each company will have their own customized auto attendant which will give company specific information, hours of operation, options and available extensions.
Never can the system allow a caller who may “fish” for extensions or press invalid options to “jump” or crossover from one company to another. The system must act like 4 independent phone systems. GUI interface preferred! Our current situation is as follows:
Company A: 4 lines on hunt group plus wild/fax line.
Company B: 2 lines on hunt group plus wild/fax line.
Company C: 1 line
Company D: 2 lines with expected growth.
We are not interested in utilizing our current system in any way. If your organization can provide an affordable solution please send your quote and the related documentation to the following address:
TSMG PO Box 3940 Spokane, WA 99202
We are serious buyers and will be purchasing an integrated solution. Will it be yours? Questions can be sent to [EMAIL PROTECTED] or I can be reached at 509-939-5162 for specific questions related to the system/solution.
Thank you in advance for your time and attention.
Sincerely,
George Houttekier TSMG Purchasing Manager [EMAIL PROTECTED] 509-939-5162
</RFP>
TIA, Rod -- --- [This E-mail scanned for viruses by Declude Virus]
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