The issue is not the proper handling of there support requests, the issue is actually answering them.
----- Original Message ----- From: "Mike" <[EMAIL PROTECTED]>
To: "Commercial and Business-Oriented Asterisk Discussion" <[email protected]>
Sent: Thursday, April 07, 2005 6:38 AM
Subject: Re: [Asterisk-biz] LiveVOIP
RT (from bestpractial) is free and is aawsome. It is all in perl and you can modify it do just about anything, including take tickets from asterisk.
Michael
On Thu, 7 Apr 2005, Danny Froberg wrote:
_______________________________________________Indeed, I have a nice little app called Cerberus from http://www.cerberusweb.com that handles and sorts through my incoming support mail, sends auto reply with ticket info and attaches the ticket to the correct techs / staff. Works like a charm, I'd recommend it any day. For those of you with less than excellent budgets out there, this one is for you ;) because they give out free a license for one support email address. So if you only have one like [EMAIL PROTECTED] it wont cost you a dime, their fees for further addresses are quite reasonable as well.
Note: they have a live assistance app as well, but you might want to hold off on getting that one, it's not complete yet.
No affiliation here, just a very happy customer ,)
/Danny
On Thu, 2005-04-07 at 06:46 -0500, Herman Webley wrote:On Thu, 2005-04-07 at 08:11 -0400, Matthew Marlowe wrote:I'm sure LiveVOIP watches this last as I've seen prior posts to this list. Being that LiveVOIP completey ignores all phone calls and 90% of all e-mails I'm going to post this here.
Yesterday at around 3:00PM EST - 5:00PM EST we were experiencing major issues with LiveVOIP.
Around 3:00PM inbound (toll-free) service stopped working completey and callers would receive an All Circuits Busy or other message. I did complete testing on my side and called from various phone numbers and in addition verified this with approximately 10 other LiveVOIP customers. Service was fairly quickly restored. At first, no calls would work and then some calls would work, some wouldn't... Then they all did. Afterwards the quality was extremely horrible for inbound and outbound. I verified this again with approximately 10 other LiveVOIP customers and they all had the same issues.
For whatever reason, leaving voicemail for LiveVOIP and sending multiple e-mails to support have gone unanswered - To add to that, I sent e-mails to support last week and the week before that which I am still waiting for a response from.
Although prior to yesterday I have never had an issue with LiveVOIP and at this point will continue to use them. I would love everyone to be aware as to what has happened, especially since LiveVOIP refuses to answer any e-mails and or phone calls.
Sincerely,
Matthew Marlowe
Too many people just don't understand how easy and effective communication is. They should go to a customer service workshop or something. They would be surprised how much that would help.
Best regards, Herman Webley
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