On Mon, 2005-06-06 at 15:34 -0400, Matt wrote: > I posted in my own thread.. but I'll add it here for continuity.. a > question I have is: > > So the FCC 9-1-1 ruling says that the user must be able to update > their address via any means including the CPE.... so basically they > need to be able to call in and talk to someone... so uhh what if the > person on the phone types wrong? What if the person talks wrong.. and > later claims the person typed wrong.. UGH! This should like a lawsuit > waiting to happen.. why can't we just keep it on the CUSTOMER's end?
If you are worried about lawsuits over this sort of thing, record the conversation. Every time I call my mutual fund company they record the call, repeat the information that I have given them back to me and ask for me for confirmation of that information. Jeff
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