Ed Greenberg wrote:
Can anybody share a checklist or document used to gather requirements
for office PBX systems?
I have a client who is heavily invested in VoIP and Asterisk for
external business use, and he's asked me to guide them on bringing up
Asterisk in-house as well. I can certainly make Asterisk do all the
basics, but I don't want to miss anything as far as esoteric
requirements.
A good way to find things like this is to get an RFP or ("request for
bids") from a local government agency (particularly colleges and school
districts, which will usually have multiple systems of multiple ages and
thus have fairly continual needs as the oldest ones need replacement or
upgrade). Most RFPs will have very detailed requirements, and good ones
have actual checklists. You can probably Google around and find one
easily; if not, your local equivalent FOIA[0] should get you answers
within a week's time.
Nick
[0] You may also see the submitted bids, of course, after they're
opened, to get a sense of what vendors are actually offering. Depending
on who's sending out the RFPs, the "requirements" may be flexible, or
they may be (as they were during my brief public service) enforced and
result in your bid being disqualified if there is failure to meet stated
any requirements. It's also a fun exercise in transparent government to
see if you can spot any bidding irregularities, inconsistencies, or abuses.
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