I am in almost the same situation. I have some numbers with Qwest and
they can't correctly provide hunting acrossacross a few lines. I am
trying to port them back to Bell South. Level 3 is in the middle.
Placed order on 27th of last month. Get a date of the 12th for the
cut. Call the 13 and say "Hey where were you guys yesterday." Bell, "Oh
we sat on the order until the 4 sorry your service is fsck'ed up. We
need until the 22nd to port the numbers. BOOOOOM, my head exploded.
Get head back on. Wait until yesterday, no action. Head is starting to
hurt again.
Qwest says "We can't help we have released the numbers."
Bell says "Qwest has to release the numbers, wait, Level 3 has to do the
port, wait we screwed up, wait who is this again. Oh your a CUSTOMER,
sorry we have a very large and impregnable fortress of a bureaucracy we
can't help you or take responsibly for anything. Thank you please drive
thru"
C. Hatton Humphrey wrote:
Let me put it this way: If you will lose many thousands of dollars for
each day or hour your business does not have phone service, why would you
entrust this to a company that is being paid 30$/month for the service?
That's not the point... We have been without the ability to receive
incoming calls on our publically published phone numbers since
Thursday of last week. Where, in any existing phone service provider,
is this considered acceptable?
I did receive an update from the carrier and they are waiting to hear
back from Level 3 on this situation. I can only hope that they will
be able to resolve the issue quickly.
Hatton
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