Good Evening Mr. Karim, Because you have posted this to a public mailing list, I will respond in public.
**To the Asterisk-biz Mailing list, please bear with me, some of this may not seem to be "customer service oriented" to alot of you, but it must be said** We have been in contact with you. The last communication was via IM and also an email from us dated 8/31/05 which was Wednesday. I have even returned a number of your calls, each time speaking with your partner who quite frankly I can barely understand. My hope is that he has passed my message(s) onto you even with the language barrier. Our business hours are from 8am-5pm CST Monday through Friday. While we are a small company and usually work weekends to make our customers happy, my entire company has been unavailable due to the labor day weekend starting Friday at 4pm. This may be part of the reason why you can't get in touch with anyone from our company. We are also most times out of the office working at customers' sites. We are a company of 5 people each pulling his/her own weight. Two of my employees(as of Tuesday) are in Louisiana with their families during this time national crisis. So I'm down to 3 people right now. This is in no way an excuse for non-communication, but it is a reason why we are sometimes hard to get in touch with. We also rank tech support calls as first responders so if your posting a voice mail in my personal mail box or the general mail box, it may not get reponded to within our 4 hour guaranteed time frame for our customers. We have an excellent track record with most(around 98%) of our customers as well as our vendors and would have hoped to eventually have the same with you. We tried to explain the reasons why there was a delay in your project, primarily due to shipping which included our mail drop off's(we use a UPS store location for our UPS shipments for security and logistics reasons) lack of communications with us about the arrival of your package(s). As of Wednesday, 8-31-05. We have received two packages(3 hard drives in total). I have also explained to you that since this is the first time that we are doing this for you, that there is a slight delay while we ramp up our production side in order to do it faster in the future. I have even given suggestions such as the purchase of on-site, in-stock, made-ready materials from us(at cost) in order to produce your equipment at a very fast rate. I told you during our first conversation that it would take about a week after we receive your equipment to get it back to you. You asked if we could get it back within a day. I said yes, but the first time there would be a delay. You agreed as I recall. I have offered to not charge you for any of the initial project including shipping due to the delay(s). We discussed this by IM this past Wednesday/Thursday which you acknowledged and were fine with from what I could gather. With the labor day holiday, I believe your equipment(I need to check with my remaining tech on this) should arrive sometime Tuesday at the latest. While I understand needing to communicate with a vendor and I am the first person who will go above and beyond to take care of our customers, I do not appreciate, what amounts to, being e-stalked. You have contacted every single mailing list and forum which I am on. You also appear to have found out my personal contact information and have used it to contact and post similiar messages on many of the forums and mailing lists I am on, including those that have nothing to do with business. You, or someone from your organization has even contacted my family residence this weekend. At this point, while I understand that you would probably like to move on due to the delays, IO Networks would like to cease all business and communications with you and your organization. We will return any and all equipment to your organization immediately. I wish you and your organization the best of luck in it's endeavors. Sincerely, Brent Clements VP, Operations LLC Member Im-Online, LLC dba IO Networks Quoting "M. Ehsanul Karim" <[EMAIL PROTECTED]>: > Hello, > We started on a small project with Brent Clements and we are very frustated > with their communication mechanism and delays. For the last week we haven't > got any response so far. We tried emails , leaving messages on the number , > but no updates. Under the above circumstances we were wondering if someon on > this list have previous expereince with them and can share his direct phone > , other than his toll free which goes to voice mail all the time. We are > still optimistic about the project . This is the following person : > Brent Clements > [EMAIL PROTECTED] > VP Operations > IO Networks > We appreciate any help. > Ehsan > [EMAIL PROTECTED] > ---------------------------------------------------------------- This message was sent using IMP, the Internet Messaging Program. _______________________________________________ Asterisk-Biz mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-biz
