The problem you had with the OP is a know problem (search the wiki) when used over the network, therfore a good program that uses the manager app will always use a proxy so that it doesn't communicate with asterisk over the network. FOP does it this way, and therefore does'nt have the problem of crashing asterisk.
On 9/28/05, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: > > Hi, > > One of my biggest customer, with more than 300 hundred persons using > asterisk, is having bing problems with the SNOM phones used at the operator > position (Attendant Console). We currently have 3 operator attending > incoming calls and bypassing them to the rest of the company. > > We did not find any alternative for SNOM to use as Attendant Console (phone > for the operator). We need Operators to have a keypad where the could > observe the most important extensions of the office, and be able to transfer > a call very fast (just pressing a button). > > Recently, SNOM released a new model. The SNOM-360 phone, that was ideal for > that. However, it only supports one keypad (around 30 extensions), > althought previous models were able to support several of them. SNOM tolds > us they are working on this, but they would not have a solution until end of > the year (at least). We had pay in advance for the models a lot of time ago, > but it seems there is a lot of problems with SNOM stock, and they did not > got units to server us. Finally, and due a hard preassure, SNOM sent us > directly 3 used phones they got in their lab. We received the password of > only 2 of them. > > A week after being in production, we started with a lot of problems with > them. Such as phones reboot themselfes each 10 minutes. We tryed to upload a > more recent firmware, but one of them got broken. We have NOW in production > just on phone, that still reboots each 10 minutes. Problem is on the SNOM > phone, since with all the phones we have connected to Asterisk everything > goes ok. > > Customer is unable to attend all theirs calls, and is really upset. I need > to react very fast. > > Trying to anticipate to this, one of our developers did a program for the > Operator. That program used the Asterisk Manager API of asterisk in order to > check events, and allow the operator to use a program to chek extension > status and forward the call to any extension very fast. However, it seems > that Asterisk becomes unstable when has a lot of traffic and your are using > one of those programas, and having that program installed caused a lot of > crashes (we think Asterisk Manager API is not very stable, so far). We do > not like FOP because it is complicated to use for an untrained operator, > that could easily lost calls, and do incorrect operations. We need a more > powerfull software for this. > > I saw that 3COM has also attendace phones with a lot of extensions, but they > do not distribute yet that phone on Europe. I need a very fast and urgent > solution for my operators, and have a phone for them asap. > > Could any one, please, suggest me any solution ? Any one could serve me > really fast a Attendance Phone, with a lot of extensions, for using on > Asterisk to deal with this problem? (please, no more SNOMs, customer does > not want further to see them). > > Since this problem is really urgent I will appreciate if any one having any > proposal could contact directly with me at andres at europesip.com. Any > suggestions of specific phones with keypads (to be used as Attendance > Phones) or programs we could use for the operator, will help a lot. > > kind Regards, > > Andres > > > > _______________________________________________ > Asterisk-Biz mailing list > [email protected] > http://lists.digium.com/mailman/listinfo/asterisk-biz > > > _______________________________________________ Asterisk-Biz mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-biz
