Bartosz, Aheeva has developed a CCS based on-top of Asterisk. This is a fully comprehensive solution, offering Blended or Inbound/Outbound agents, with an ability to record all calls, in addition we have a workforce management module that allows you to trace agent adherence to schedules. The solution also has a scripting module that allows for queries to external databases (beside Mysql) and utilizes skills based routing on a very user friendly gui.
The Outbound component is fully automated and offer among many functions 4 dialing modes, campaign management and answering machine detection. Data is captured from cradle to grave and you may use the existing Aheeva reporting tool, or export data to a report writer. I invite you to contact me for additional information. Regards, Mario Kreslin Tel: 514.223-2581 ext 2231 Fax: 514.448.4906 [EMAIL PROTECTED] -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bartosz Jozwiak Sent: Thursday, September 29, 2005 11:17 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Cc: Commercial and Business-Oriented Asterisk Discussion Subject: [Asterisk-biz] call center software and asterisk Hi guys, Need some advise. Is there some kind of call center software which can "interconnect" with asterisk? So, for example, agents can see on their pc's all info about calling client (based on clid) before they pick up the phone. And that outbound calls are also "automated". Commercial solutions more then welcome. Thx, Bartosz Jozwiak _______________________________________________ Asterisk-Biz mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-biz -- No virus found in this incoming message. Checked by AVG Anti-Virus. Version: 7.0.344 / Virus Database: 267.11.8/114 - Release Date: 9/28/2005 -- No virus found in this outgoing message. Checked by AVG Anti-Virus. Version: 7.0.344 / Virus Database: 267.11.8/114 - Release Date: 9/28/2005 _______________________________________________ Asterisk-Biz mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-biz
