Well, my whole point was not entirely based on the assumption that Bangladesh could be a better call center operation in terms of Spanish language skilled operators. It would be hard to get operators fluent in Spanish.
But if following meets your business needs and context, please feel free to contact me.
- Investment climate for foreign investment is very much favored by the government with incentives such as tax holidays, money transfer, licensing, etc. See details at
http://www.boibd.org/invest_climate.htm
- VOIP is legal for call centres
- VSAT based high bandwidth IP communication is already available. Also, a submarine cable based terrabyte level internet connection is already in works and would become operational in few months which would essentially make bandwidth cost more affordable.
- Abandoned supply of tech savvy, loyal (not job hopping) and also generally educated people who already has good proficiency in English and possess business communication skills
- Computers and related equipment can be imported without any tax or very low tax.
If you are interested to explore the opportunities in a near term basis with god connections with the end market and capabilities to invest or already has clients for call centers and need service facilities and ready to make joint venture investment, please contact me.
Thanks,
Capt. Farhad
On 10/1/05, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:
As far as I understood, they need Spanish Speaken People. That is difficult to get on Blangadesh. You need to choose a country where people speaks spanish as a native language and therefore, do not get a rude accent on the phone when answering calls,
Problem is that country has to had not only low prices on staff (you can find a lot of latin american countries under those conditions), but also good IP communications to do voIP (something not so common on latin american countries). Believe me, there is better options than blangadesh and even latin american sites. In fact, you should go were ever major companies on spain are locating their call centers (including the own Call Center of Telefonica!! ) :-)
To take the project seriously, my suggestions will be:
- Contact with a company that is authorized as a VOIP reseller at spanish Government (CMT - Telecommunications Market Commission). Remenber, they would have to get DIDs and forward them to the external country. You need to have a CMT licence as a voIP provider authorized on Spain to do that legally.
- Has a local precence on Spain, ideally near the offices of the customer, and be able to do the project face-to-face with the customer
- Known the feautures of the Spanish Call Center. Ideally, it would authorized provider of the Spanish Asociation of Experts on Contact Centers (see
http://www.aeeccc.com/ )
- Be able to provide to DID numbers on spain and known the difference and feautures of premium numbers there (900, 901, 902, 905, 906)
- Be recognized on Spain as a company doing Asterisk busines, with a year minumun experience on the market, references of customers, and dCAP certified people on your staff
We fullfill all those requirements, and I really think that companies doing Spanish Speaker Call Centers should do (or at leat, some point of them).
I am aware that call center is a very productive business, but also think that althought globalization is everywhere, and you could do it on any country, you should be at the local market to known the real possibilities. Otherwise, there is a huge risk to fail on the project.
Hi,
How about setting up call centre in Bangladesh. Labor is cheap and can be trained in speaking English in American or UK accent. In fact there are many un-employed university graduate with technical expertise who can work for customer support or technical support functions.
We have links with a several established IT company in Bangladesh, one of the largest dialup and borad band ISP, VOIP termination facilities etc. If you are interested we can explore feasibility of setting up call center in Bangladesh.
Thanks,
Capt. Farhad
Independent IT Consultant, Bangladesh
Tel : (880)-2-8852425
On 9/30/05,
[EMAIL PROTECTED] <[EMAIL PROTECTED]
> wrote:
YOU ARE RIGHT.
It is crazy to do the call center on Cuba, since prices are too high for communications over there. In fact, we did a similiar solution for a customer requiring a Call Center in Spain (we are spain based), but we based it on another country were communications are not so high and were prices on staff are also low.
If you have a customer interested on such a call center on Cuba, may be we can join together and offer him a better solution.
Let me known.
Kind Regards,
Andres at
EuropeSip.com
>From what I understand, costs for bandwidth outweigh the pricing
differential of staff costs between Cuba and other Latin American
countries.
Cheers,
Dean
> -----Original Message-----
> From:
[EMAIL PROTECTED] [mailto:
asterisk-biz-
>
[EMAIL PROTECTED]] On Behalf Of Alexander Wiercinski
> Sent: Friday, 30 September 2005 10:36 AM
> To: Commercial and Business-Oriented Asterisk Discussion
> Subject: [Asterisk-biz] . call centre in cuba
>
> Hi,
>
> I have a potential customer for an asterisk based call center in cuba.
> Does
> anybody know what would be the best way to have roughly 2 E1s capacity
> from
> Cuba to Spain (60 calls). The usual questions apply:
> cost/quality/legality.
>
> This is very early on and the person involved is doing a feasibility
study
> but he is based there and he already proved that impossible is
possible in
> a
> number of other businesess. So if anybody is interested in potential
> business oportunity or simply has the knowledge at hand please get in
> touch
> with me.
>
> regard
> alex
>
>
> --
> Aleksander Wiercinski
>
> Managing Director
>
> Halo Kwadrat
> ul. Smulikowskiego 5/5
> Warszawa 00-389
> tel: +48 (22) 3182222
> fax: +48 (22) 8289905
> kom: +48 602 445249
>
> -`No, no!' said the Queen. `Sentence first-verdict afterwards.'-
>
>
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