On 10/10/05, Atif Rasheed <[EMAIL PROTECTED]
> wrote:
Because its a grey route, callerid will never be passed. tryout white
routes in the same price
smbPBX wrote:
> Seshu:
> Thanks for the info. and heads up on the CDR problem.
> Yes, I agree that one minute rounding could become expensive.
>
> I signed and configured Asterisk and it seems to work.
> I haven't yet tried the call quality to India but while making some
> test calls, I noticed no Caller ID was being passed.
>
> What is your experience with outgoing Caller ID from Asterisk?
>
> BTW, so far support from Adella has been very good!
>
> Thanks,
> smbPBX
>
> On 10/6/05, *Kanuri, Seshu (Company IT)*
> <[EMAIL PROTECTED]
> <mailto:[EMAIL PROTECTED]>> wrote:
>
> I have suggested Terracall to this group a long time ago as a SIP
> Service for Asterisk.
>
> I have been using terracall for the past 1 year.
>
> Their service is good and Adella Alamzan at [EMAIL PROTECTED]
> <mailto: [EMAIL PROTECTED]>
> is very responsive whenever we have issues.
>
> The main issue I have with their service is that several times the
> calls,
> Appear connected forever as per the CDR. So you may get CDR Entries
> that shows that you have called Bombay for 120 minutes, whereas
> infact
> you have only tried to call.
>
> This is a problem with the freaking old Quintum/Cisco gatewas out
> there
> on the Grey route termination end they are using.
>
> But If you monitor such errors and inform Adella, you will get a
> credit.
> See the example below:
>
> From: Adella Almazan [mailto:[EMAIL PROTECTED]
> <mailto: [EMAIL PROTECTED]>]
> Sent: Saturday, August 27, 2005 5:42 PM
> To: Kanuri, Seshu
> Cc: [EMAIL PROTECTED] <mailto: [EMAIL PROTECTED]>
> Subject: RE: RE: My card syas no balance, whereas I have $45 balance
>
> Seshu,
> After investigation, we found that that the switch went through a
> reset
> on the day of your call in question which can at times cause a
> call not
> to hang up. I have credited your account by $13.63.
> However, after continued research of your 1 minute call issues, these
> were callback. Which means that there are two legs of the call and
> since you answered the first leg of the call, you were correctly
> charged. Even though the second leg did not answer, that is
> beyond our
> control. With callbacks, you are accepting both charges. Credit had
> been given in the past but no longer because of the reduced rates
> that
> have been offered. The 55 cents credit will be left but note that you
> will no longer receive credit for these calls. We suggest if this
> is a
> common problem, that you make the destination number the FROM
> number so
> that you don't run into this issue again.
> Also, you must report within 24 hours as this allows us visibility to
> the issue and allows us to find the problem quickly and fix. Anything
> reported past this time cannot be guaranteed to be refunded.
> Regards,
>
> --adella
>
>
> The other issue I have is that their rounding is 1 Minute.
> This would turn expensive, if you want to resell their services.
>
> Seshu Kanuri
> --------------------------------------------------------
>
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>
>
>
> --
> Regards,
>
> smbPBX
>
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>
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