> Steve Totaro wrote: > > >back and identify the acutal problem? If they customer infact needs support > >for asterisk in general, then if you are any kind of salesperson, you have a > >new sale! Otherwise it is a config issue and can be fixed quickly. Basic > >business/sales practice isn't it? > > > > Not when it takes 30-45 minutes per caller or longer if there is any > sort of language/accent difficulties. Multiply that times 20,000+ > customers and you tell me how many man hours that would take, per day. > Automated website that generates configs might help there. Anyways, 30-40 min is nothing in a typical sales process. > > Then go ahead and tell me how many salespeople do you know that can > really deal with Asterisk specific systems/configurations? >
Simple agent scripts could quickly determine escalation. Stop thinking bush league and maybe you can play in the majors one day. > > > >You have plenty of time to monitor the lists, why not take some of that time and help people so they don't have to > >resort to posting how bad your company is. > > > > So you say I should be working on a Sunday evening? I don't even think > the communists are that demanding. > You are working to defend your lousy customer service on a Sunday. An ounce of prevention is worth a pound of cure. Gaining a new customer is alot harder than keeping an existing one. Guess these are business lessons that you have never learned. > > > >If it were one or two complaints > >here and there, that one thing. It is a steady flow of complaints on this > >list. Anyone with a "clue" might start thinking, "HMMM maybe its not the > >customer, maybe it is me?" > > No reply to that one I guess, maybe it will sink in. _______________________________________________ Asterisk-Biz mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-biz
