Hi Tim - Hope you will consider TelIAX too. We actually have three methods to provide support. Phone based on our toll-free (888-270-3688, press option 2 and you'll get connected with support). A live help chat service that is staffed 8-5 M-F. And, of course, a ticketing system (that we do our very best to promptly stay on top of). Regarding your questions:
> 1) The ability to call a telephone number and speak to someone with technical knowledge. It doesn't have to be the > first person I speak to. I just want to be able to speak to someone who can get me where I need to be. 8-5 M-F is a > requirement, but 24 hours (or at least weekends) would be very nice. We're in the office 8am-6pm MT M-F. Our NOC is staffed 24/7. After hours dial the toll-free number, hit '9' and you *will* be connected with an engineer. > 2) A highly reliable network. While I want good service to be available, I'd rather not use it! Obviously a critical requirement. I won't claim five 9's or even PSTN level uptimes. However, we have a fully balanced, scaleable, failed over network in a multi-homed environment (5 upstream data providers). If there is a problem, and yes, we've run into some freaky situations before, we'll have it fixed in minutes, not hours or days. > 3) Some way of being able to monitor the status of technical requests. Something that shows me when work is done, >without me having to bug people. Our ticketing system is accessible directly to the user from the 'support' page of our user portal. All tickets for that subscriber, and their current status, are viewable at anytime. > 4) Toll-free DID's with the ability to transfer my current numbers. And local numbers from over 6000 US exchanges in stock, not just "we can get that". LNP fully supported. We actually keep in touch with you through out the process. We have Teliax staff dedicated to nothing but LNP (local and toll-free). Anyone who has dealt with porting numbers knows that you have to have dedicated staff to birddog number ports, otherwise you're guaranteed to have trouble. > 5) Month-to-month terms Yes. > 6) No monthly fees: straight per-minute, preferably with 6/6 billing. On Pay-as-You-Go termination Teliax has no monthly fee's. Local numbers and toll-free numbers are $4.99/mth on pay as you go. We also have a variety of wholesale, resell, and partner programs. > 7) Price. More info here https://www.teliax.com/newaccount/?r=1&cp=default Kind regards, David Aldworth Teliax, Inc. http://www.teliax.com 888-270-3688 Great Rates. Outstanding Service. _______________________________________________ Asterisk-Biz mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-biz
