Jeremy, I can't help but jump in here. What are you doing with only tech support persons if you have the claimed customer base of 20,000+ customers? With that many customers you should have more like 4-7 techs (depending on when you are open).
We are open 8am until 11pm and have about 4 techs on the phone during the day and about 5 - 6 on the phone in the evening hours. On 11/6/05, Jeremy McNamara <[EMAIL PROTECTED]> wrote: > Paul wrote: > > > Yes it is better to just have a web page that says "Fuck you, I > > already have your money." > > > > When was the last time you contacted your friendly incumbent copper > farmer about the configuration of your 2500 set? > > Greg and Hayzell deal with as many phone calls they can deal with in 8 > hours. If you want us to hold your hand get a support contract, then > you will have multiple dedicated contact points. > > However, most support issues are most effectively dealt with via email, > so the issue at hand can be detailed. > > > Jeremy McNamara > _______________________________________________ > Asterisk-Biz mailing list > [email protected] > http://lists.digium.com/mailman/listinfo/asterisk-biz > _______________________________________________ Asterisk-Biz mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-biz
