I own a small call center and the implementation of VOIP has been a
nightmare. Since I operate 24/7 I tend to notice more than those of us
working 9-5 of system problems. I use Voicepulse Connect! Service and
their DID's have had problems everyday at the most crucial hour, usually
5pm. I have already lost customers do to this and it makes want to ask,
how many like me are out there. What steps has you taken to make your
VOIP solution for reliable. Server wise, Asterisk wise everything has
been great. It's these VOIP outages that kill me. If it's not about
calls that don't ring in, it's busy DID numbers or you cant dial out. I
don't want to point fingers at one company, but that's who I use. I use
another company and on my first day which was today! their DID's went
down for about 1 hour.
(snip Alex's reply)
All I can say is ditto. Alex hit the nail on the head with each point.
:-)
One thing I'll add is find a good IP based Toll-free provider. Usually
it won't cost much more than SIP DIDs and porting a toll-free number is
so much easier/faster than a regular DID if you get into hot water.
Plus if you're a RESPORG you can do 50/50 routing so even if one
provider goes down at least you get half your calls.... :-D
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