Our company has live support from 7am-10pm and then access to an on call person after that.
> -----Original Message----- > From: [EMAIL PROTECTED] [mailto:asterisk-biz- > [EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] > Sent: Thursday, November 17, 2005 8:31 AM > To: Commercial and Business-Oriented Asterisk Discussion > Subject: Re: [Asterisk-biz] Who uses only VOIP for their business? > > On Thu, 17 Nov 2005, Andrew Kohlsmith wrote: > > > On Wednesday 16 November 2005 19:23, [EMAIL PROTECTED] wrote: > > > With all due respect - I heard good things about y'all and wish you > > > the best, but "Live support during business hours" is not good enough, > > > by far. > > > > Bull. Call Bell Canada's 611 service sometime and tell them your line's > > not working. You'll get someone out there in the morning, or if it's a > > weekend, on a Monday. > a) at least you can talk to someone who will troubleshoot the problem. It > is quite possible that the truck roll is not required to solve the > problem. Fair comparison would be if you called 611 and they said "sorry, > call tomorrow". > > b) if you have a PRI, yes, they would come out *immediately*. Mean Time To > Repair on that is 4 hours. > > > Funnily enough, I get better service out of data carriers than voice > > carriers. Of course, you can probably buy 24/7 voice support service > > from Bell, but you'd die from sticker shock. :-) > Just buy a PRI > > -alex. > > _______________________________________________ > Asterisk-Biz mailing list > [email protected] > http://lists.digium.com/mailman/listinfo/asterisk-biz _______________________________________________ Asterisk-Biz mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-biz
