Yes, I was told about this on the phone, but thought it was spelled
vikki dial and didn't get any hits. Thanks for the link. This looks
like exactly what I need.
Also, where is the freshmeat listing?
Matt Florell wrote:
Hello,
VICIDIAL will do what you are describing. It is free and GPL and there
are several consultants that can install it for you on top of just
about any Asterisk installation.
http://astguiclient.sf.net
It can allow auto-dialing or manual dialing and the client app is
web-based and works on most modern web browsers on almost any
operating system.
MATT---
On 11/17/05, Mike Fedyk <[EMAIL PROTECTED]> wrote:
Matt Riddell wrote:
Mike Fedyk wrote:
Immediate goal: Asterisk based predictive dialer for small outbound call
center.
Predictive being the operative word. Predictive dialing requires some pretty
advanced algorhythms, some of which took me and a guy with a doctorate in
maths around 6 months to come up with. Most dialers are actually just
responsive and do no prediction whatsoever.
:)
http://www.sineapps.com/sd.php
I don't think we're quite big enough for this yet. And the leads will
probably need a bit of human interaction. Just sending the number to
the phone is a good step. Then it needs to be noted what the outcome
was, not interested, already got a loan, etc.
"If we are talking to a human, it plays a message asking them to press 1
to continue. If they press 1 it forwards the call to a call center staff
member."
I hope it has the feature to transfer to an operator if a human
answers. I'm sure you will see a large drop off when that canned
message is played.
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