Um

That ain't got anything to do about the word of mouth. Once you put all
the facts together: "John" not having a last name, (nor, in fact, his real
name is John), the fact that they do not allow calls from Canada to
Canada, and forbid the clients to say that they buy voice services from
them - you'll understand the way they operate. (Hint: it has everything to do with access fee avoidance by treating call as international).
So it's actually /cheaper/ to phone the US from outside? Wow, that's kind of spooky - I didn't know that.

Cheers,
Jean-Michel.

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