Muneeb Iqbal wrote: > Hello Paul, > > Thanks for Correcting. > > Mr Martin WAS refunded the full amount. > > Question: What is the QoS on the service since DIDX manages the > exchange but does not own the DID's? > > Answer: Each DID is tested before being added on the network. If the > DID does not work any day, the failure is logged. You the Buyer and > the Seller receive an email of this matter. If this occurs 3 days in a > row, we will not pay the Seller because of the outage for that > duration. We will not charge you for that month. > You need to have an automated tester that will check a DID when the buyer requests testing via the web portal. Make sure sellers know about it and you will eliminate the worst vendors. A daily check won't catch some of the problems I have experienced with providers. I need a tool that confirms it is down when I say it is down. If it is down, it needs to be retested at some interval in order to measure the QOS.
> > > Question: Can I Check the DID before I buy it ? > > Answer: You can check each DID for 36 hours. If you don't like it, you > remove it before the 36 hours ends. You will get an instant refund. 36 > hrs after the sale, the sale is final. > Unfortunately, the refund policies you have are not realistic for unsigned credit card, e-check, ACH and paypal transactions. If I had a statement like that online when applying for my merchant account it would never have been approved. What makes sense to you and me(if I were a customer) does not satisfy the banks. _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Biz mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-biz
