On Sat, 2006-01-14 at 13:53 -0200, Hermann Wecke wrote: > Paul wrote: > > I have been trying for over a week now to cancel vonage. [...] > > Broadvoice seems faster to cancel an account. I sent an email asking > "how to cancel" and they quickly replied "We are very sorry to lose your > business". >
yeah but you can only do it by email to [EMAIL PROTECTED] and only if they feel like it. If they dont process the email then you cant really cancel (you cna dispute with your credit card company but ...) Be warned with BV becuase if you get say their $9.95/mo plan (unlimited in state) and cancel within 30 days they toss you into the money back program. Credit you your setup fees and all that but if you use more than 250 minutes they bill you something like $0.035/min for ALL minutes used which can result in a very large bill. They fight credit disputes saying its an overage fee (what happened to 'unlimited' ?!) it took me MONTHS to get my $180 back for 3 accounts I canceled. Well for it to be resolved my bank gave it bakc to me immediately. -- Trixter http://www.0xdecafbad.com Bret McDanel UK +44 870 340 4605 Germany +49 801 777 555 3402 US +1 360 207 0479 or +1 516 687 5200 FreeWorldDialup: 635378 http://www.sacaug.org/ Sacramento Asterisk Users Group
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