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Aheeva releases new version of
Asterisk-based IP Contact Center Suite and establishes partnership with
SugarCRM January 16, 2006 (MONTREAL, QC)
– Six years ago, Aheeva
was a just a good idea. Today, announcing Version 2.0 of its Asterisk-based IP
contact center software, the small but already global provider of customer relations
and contact center solutions attracts notable partners including Digium and now
SugarCRM. Aheeva Contact Center Suite Version
2.0 and SugarCRM Aheeva CCS Version 2.0 is smarter IP
contact center software, featuring improved quality monitoring tools, enhanced statistical
analysis and tools to increase agent efficiency. Now supporting SugarCRM, a customer
relationship management solution, Version 2.0 remains a cost-effective solution
based on open source technology. Aheeva’s business
communication solutions are fully-customizable and integrated on a single
platform. Aheeva CCS Version 2.0 requires only a Web browser for access, making
remote monitoring, management and analysis possible anywhere with an Internet
connection. The Aheeva call center suite
features skills-based routing for inbound calls, outbound capabilities with a
range of dialing modes (predictive, preview, progressive and broadcast), quality monitoring tools, full digital recording, load
balancing, online management tools and real-time statistics. New features include:
About Aheeva Technology Aheeva, founded in 2000, is a
Canadian developer, provider and specialist in contact center solutions. Aheeva
discovered Asterisk in March 2003 and adopted the open source technology to
develop a solution with inbound capabilities, predictive dialer and quality
monitoring tools to implement in its own contact center, Atelka. Aheeva
continues to provide efficient and cost-effective business communication
solutions that compete in quality with those of larger international solutions providers.
Aheeva now attracts
international attention. Working with partners and resellers in the United
States, South America, the Caribbean, South Africa, France, and Morocco,
Aheeva’s business communication solutions are reaching a growing number
of clients around the world. -30- For more information, please contact: Beth Bowers + 1 (514)
223-2581 ext. 2240 + 1 (866)
348-2581 ext. 2240 -- |
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