Strange... vonage basically just closed the account and thanked me for
my business... Then again, I didn't really use mine as much... *shrugs*
Aaron
Paul wrote:
Maybe I am a victim of "profiling"? I had service for about 18 months. I
think my average usage was only about 1200 minutes a month for the
"unlimited" portion. I had some rather high bills for international
usage and never requested any call credits. It could be that such a
profile mandates a call from somebody that tries to save profitable
accounts.
I had AT&T Callvantage service for several months. They had some serious
technical and support issues. Every month I called to cancel and they
gave me another free month. It took them about 6 months to finally
decide that I was never going to be a happy paying customer.
Aaron Daniel wrote:
I'm with you on this one. I called and they had my line disconnected
and such literally immediately, no problems. *shrugs* guess some
people just get the wrong end of the stick
Aaron
Bill Michaelson wrote:
I don't recall having this problem when I turned off my Vonage more
than a year ago. Perhaps my credit card expired at just the right
time. There are a few other companies I will never go back to
because of such experiences, however. In one case, the issue was
finally resolved when I sent registered mail to the corporate
headquarters. It was a public company, so I obtained the address
from their 10-K.
[EMAIL PROTECTED] wrote:
On Wed, 18 Jan 2006, Paul wrote:
12 days now. 3 times they have promised to escalate my cancellation
request. They say that it can only be done by having someone from that
department call me to confirm that I really wish to cancel. 3 messages
entered via web portal produce a web page that says the message is
accepted but not even one automated acknowledgement email(and yes -
the
address I use with them bypasses virus/spam filtering).
But in spite of all this their billing system is functioning well and
attempting to charge me for another month of service.
The account was active about 18 months so there are no 1-year
commitment
issues involved here.
I would strongly advise people to steer clear of vonage or any company
that operates in such a fashion. You do not want to furnish credit
card
numbers to companies of this type.
I had the same experience! Two years ago already. I even had to
fight with them for the two extra months they continued charging me.
Fact is I never got the money back, I just gave in. Hours and hours
wasted trying to cancel their services.
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