RE: [asterisk-biz] asterisk application for call centers

[jourdan lemieux]

Hi,

Yes it is already in production. Please drop me off your details so that I can call you for a demonstration

Steve Totaro <[EMAIL PROTECTED]> a écrit :

I would love to know more and if your solution is near production ready,
you may have an easy sale.



Thanks,

Steve



_____

From: jourdan lemieux [mailto:[EMAIL PROTECTED]
Sent: Sunday, January 29, 2006 8:47 PM
To: asterisk-biz@lists.digium.com
Subject: [asterisk-biz] asterisk application for call centers



Our CRM is based on an IP infrastructure. Our CRM implemented as
server-client relation allows quick reaction time and remote
monitoring and management.
Our CRM contains:

Softphone: Graphic User Interface for integration of
applications. It is implemented based on IAX2 and supports full digital
recording
of the conversations (Could be encrypted for other purposes)

Inbound and Outbound IVR campaigns. For outbound campaigns, we
have implemented predictive, progressive, preview and broadcast
dialing modes.

Manager to view all our agents real time with Work force
Management,reporting options implemented.

Concerning our CTI, we have managed Time zone for outbound
calls, Answering machine, fax, busy detection and queuing of calls in
Asterisk in addition to load balancing.

Please let me know if you have any questions.

Please contact me off list to have a demonstration of t he product

_____

Nouveau : téléphonez moins cher avec Yahoo! Messenger ! Découvez les
tarifs exceptionnels pour appeler la France et l'international.
Téléchargez
essenger.yahoo.com> la version beta.

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---

Nouveau : téléphonez moins cher avec Yahoo! Messenger ! Découvez les tarifs exceptionnels pour appeler la France et l'international. Téléchargez la version beta.

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