I for one would appreciate if you would not conflate "mom-and-pop" service providers with unreliable ones.  Small providers, allowing for obvious limitations, can be quite reliable.  The examples of poor performance you cite are not exclusively in the domain of small providers.

Michaël Gaudette wrote:
I'd like the people who answer me to be able to provide the following.  Please don't reply without at least checking if you can do the following :
 
1) 1-8xxx DIDs for continental North America with a reasonable price
2) Canadian DIDs including 514.  Bonus for 819, 418 and 450.
3) Good, reliable termination to US and Canada with CallerID being defined by my system.
4) No-hassle business practice.  I need to be able to put up a DID in a reasonable amount of time, with some sort of certainty that it will happen.  If your second job is being a VoIP wholesaler and you happen to put up the DIDs at night, whenever you're not busy playing video games, DON'T ANSWER.  I need some stability, because my customers need stability too.  I can't afford to have a guy dissapear from the radar for a week without warning.
 
If you can at least do this, we can talk.  Contact me off-list at [EMAIL PROTECTED] or call me at (514) 907-0849 x.705.
 
RANT: I have to say, there are too many mom-and-pop shops around and I wouldn't mind some sort of scoringh system for providers.  I've been leaving emails at some VoIP termination providers and not getting calls back (for a week!), people with no phone numbers (that doesn't look too serious people, especially in the VoIP business)...Time to get serious.
 
 
Mike
 

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