Apology accepted. Your English skills are exemplary, and your
clarification is perfect. Thank you.
I'd also like to note that small service providers often, if not always,
provide superior responsiveness in many regards. There are only a few
service dimensions in which bigger is consistently better.
Michaël Gaudette wrote:
Bill,
I apologize for the terms I used. When I said mom-and-pop shop, I didn`t
necessarily mean "small", but I meant "unprofessional". As in: doesn`t
return phone call, does not have a phone number to contact somebody live,
doesn’t respond to emails in a reasonable amount of time, can`t rely on them
to put up new DIDs, etc.
Since english is not my first language, It seems I used the wrong term. A
small company that provides me with reliable service and reliable _customer_
service would certainly be one that I would consider.
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