Hi all,

 

I was just on the phone with a B2C company in Australia who are looking to integrate an Asterisk solution with their Salesforce.com CRM platform.

 

They are looking for a consultant/team to provide the following functionality

 

  • Complex IVR
    Eg can interface via API into Salesforce for customer service interaction and product initiation.

 

  • Call centre
    Eg basic queues, fallovers etc, reports,

 

  • Salesforce.com CTI integration, screen pop, outbound calling etc.

 

 

If anyone on this list has extensive API experience with ivr and preferably with some salesforce.com screen pop experience then please email me and I’ll pass along their details.

 

 

 

 

Regards,

 

 

Dean Collins

Cognation Pty Ltd

[EMAIL PROTECTED]

+1-212-203-4357

+61-2-9016-5642 (Sydney in-dial).

 

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