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Just what I was
looking for except... can the system support a “coaching
function” for our Supervisor to tap onto a call and coach the agent as
she speaks to the customer without the customer hearing it.?
Ibs Bis wrote:
What
are your sale condtion ?
- price ?
- reseller program ?
- private label proposal ?
- source code reselling ?
thanks
jourdan lemieux <[EMAIL PROTECTED]> a écrit :
Our CRM is based on an IP infrastructure. Our CRM implemented as
server-client relation allows quick reaction time and remote
monitoring and management.
Our CRM contains:
Softphone: Graphic User Interface for integration of
applications. It is implemented based on IAX2 and supports full digital
recording
of the conversations (Could be encrypted for other purposes)
Inbound and Outbound IVR campaigns. For outbound campaigns, we
have implemented predictive, progressive, preview and broadcast
dialing modes.
Manager to view all our agents real time with Work force
Management,reporting options implemented.
Concerning our CTI, we have managed Time zone for outbound
calls, Answering machine, fax, busy detection and queuing of calls in
Asterisk in addition to load balancing.
Please let me know if you have any questions.
Nouveau : téléphonez moins cher avec Yahoo! Messenger
! Découvez les tarifs exceptionnels pour appeler la France et
l'international. Téléchargez
la version beta._______________________________________________
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Nouveau : téléphonez moins cher avec Yahoo! Messenger !
Découvez les tarifs exceptionnels pour appeler la France et
l'international.
Téléchargez
la version beta.
_______________________________________________
--Bandwidth and Colocation provided by Easynews.com --
asterisk-biz mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-biz
|
_______________________________________________
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To UNSUBSCRIBE or update options visit:
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