Which provider are you using today? BTW thanks for the heads up.
From: Mark <[EMAIL PROTECTED]>
Reply-To: Commercial and Business-Oriented Asterisk
Discussion<[email protected]>
To: Commercial and Business-Oriented Asterisk
Discussion<[email protected]>
Subject: Re: [asterisk-biz] Broadvoice
Date: Thu, 02 Mar 2006 22:01:42 -0600
I had two old Broadvoice accounts that I had held on to to use as backup
BYOD Lite plans. I never used either of them much however when I did I
frequently found that most rural destinations in Mexico were unreachable.
In January I tried to use one of the accounts and it did not work at all.
Tech support confirmed that the account was not working. They suggested
that I create a new account and cancel the old one, however that defeated
the purpose of holding on to the old account, and that was the phone number
that was attached to it. The account did not work still a couple of days
later so I cancelled it acording to the instructions on the web site, and
that the tech support person gave me. Only after the next billing (about
two weeks) did they cancel the account. They also said they could not
refund that charge for a non working account.I responded that they should
credit my other BYOD lite account with the difference or I would simply
cancel it as well. They agreed to credit my second account although never
did. In the following days ,my visa card was charged four times for on the
average about 9 dollars each time, in addition to the normal charges. I
cancelled the remaining account after seeing this, they charged me again
before cancelling the second account and offered no refund. On they second
account they also tried to charge me a cancellation fee claiming that I had
their device, however all of my accounts were BYOD light with them, and
BYOD light is only available with a non Broadvoice supplied adapter. Not to
mention even with their device when an account is over a year old they
claim they do not charge that, but still tried!
Broadvoice's billing (after cancelling) has been a nightmare. their tech
support sucks, and they continue charging me for cancelled accounts, goods
and services that they have not provided.I have tried to communicate with
them since the charges in January and calls to tech support or billing
frequently cut off and you have to start all over again. I am happy I will
not be dealing with Broadvoice, nor would I recommend them to anyone for
any purpose whatsoever.It reminds me of trying to cancel AOL years ago,
when they kept charging me. Also there are a fair amount of posts on
Voxilla.com and Broadbandreports.com about Broadvoice reniging on unlimited
plans, and going months back and charging the user excessively, however I
can not address that as I only had BYOD light plans.
Mark de Leon
Dovid Bender wrote:
Hi,
Does anyone know the status of Broadvoice. I am
thinking about using them again. I have not heard much
on the list and I am wondering if anyone is having
issues with them etc.
Regards,
Dovid
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