RE: [asterisk-biz] call forwarding with voice prompts

Sat, 22 Apr 2006 20:39:32 -0700

 

YES!!! Much more SENSE!!!

 

Are you using queues and agents or all you simply using dial plan logic?

 

You can do this with the local channel

 

Setup something like so:

 

Dial(Local/[EMAIL PROTECTED])

 

[users]

 

Exten => _X.,1,GotoIf($[1$DB(forward/${EXTEN}} != 1]?2:4)

Exten => _X.,2,Dial(Zap/g2/${DB(forward/${EXTEN})})

Exten => _X.,3,HangUp

Exten => _X.,4,Dial(SIP/${EXTEN})

 

 

 

Make sure you enter the number to forward in the proper keys forward/user and you should be good to go.

 

 

From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Chris Polk
Sent: Saturday, April 22, 2006 10:56 PM
To: Commercial and Business-Oriented Asterisk Discussion
Subject: Re: [asterisk-biz] call forwarding with voice prompts

 

here is how a typical call would go

john works in the office most days, but travels.

he is working remotely, and wants his extension forwarded to his cell.

he calls in and has an option to forward his extension to a different number via zap.

he then decides he doesn't want to work any more, dials back in and deactivates call forwarding, the system then calls his sip extension like he was sitting in his office.

 

Hope that makes more scence

 

----- Original Message -----

Sent: Saturday, April 22, 2006 7:23 PM

Subject: RE: [asterisk-biz] call forwarding with voice prompts

 

I am stuck on ‘need it to go back to their extensions..” what do you mean by that can you elaborate of give us an example of how a call would transpire?

 

 

From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Chris Polk
Sent: Saturday, April 22, 2006 10:11 PM
To: [email protected]
Subject: [asterisk-biz] call forwarding with voice prompts

 

Hi:

Forgive me if this is the rong place to post this,

I am setting up asterisk for a company that has blind technical support persons.

They are based all over the country, they have local extensions, and The pbx we are replacing has the options for them to

call in, that's not a problem, but here is whare I am stuck

I need then to be able to hear "to forward your calls, press 1, to disable call forwarding press 2

when they press 2 or what ever the ivr looks like,, need it to go back to there extension.

Any help would be grately appreciated.

 

Chris Polk

Network Administrator,

HumanWare USA Inc.

 

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