Kani,
We have been using QueueMetrics for our inbound reporting and are very
pleased with it. We are also planning to base our outbound calling on
VICIDIAL. Both projects have helpful developers who will accept your
feedback to tailor their software to your needs.
On the other hand, I've heard Aheeva's software described as "taking you
ten steps forward, possibly into a wall." In other words, it gives you
call center features, but if they are not exactly what you need you're
stuck with them as they are.
Matthew Roth
InterMedia Marketing Solutions
Software Engineer and Systems Developer
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