What I would like to see is a professional attitude. We all understand
the constraints. Difficult customers and unrealistic expectations are a
fact of business life.
Start by losing the sarcasm. Then work on eliminating your hostility.
Take the revenue from all that service you provide, hire a shrink, and
vent on a couch.
Whether you realize it or not, the people who bitch and moan on this
list are providing you an opportunity to demonstrate how good you are at
customer service - or at least - demonstrate whether you care.
Zac Amsler wrote:
I guess I wasn't clear. I do have a phone number.
You just have to look at our website.
The reason I ask for e-mail is because we like to keep track of all
interactions between staff and customers. The best way to do this is
by e-mail.
If you want to commit to sending me $500/day in minutes, hey you can
have my personal cell phone number. Gosh even call me in the middle of
the night. But there better be a damn good reason.
I hope this cleans up any misconceptions. We are a real company, We
have staffed phones, We have a real bank account, We have real
providers, and We provide a real service.
What more do you want a blood sample??
Cheers,
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