Erick,
Over the past year, I've been working on migrating a call center off of
a NorTel Meridian switch to Asterisk. Our inbound calling is up and
running using Asterisk queues and QueueMetrics for reporting. Realtime
listening to and recording of calls can be accomplished directly through
Asterisk. We handle between 10,000-15,000 calls during an average day.
I am currently designing an outbound calling architecture using
VICIDIAL. It's still in the planning phase, but the developers are very
helpful and easy to communicate with. The predictive dialing algorithm
isn't there yet, but it will be implemented soon.
Unfortunately, an interface to manage day-to-day tasks will probably
have to be custom written to suit your particular needs. We are in the
process of doing this right now so that we can offload these tasks and
focus more on development. The sheer flexibility of Asterisk and the
variety of available configurations means that you're probably not going
to find an existing GUI that does just what you're looking for. Rolling
your own shouldn't be too difficult, as long as you have well defined
design goals.
Matthew Roth
InterMedia Marketing Solutions
Software Engineer and Systems Developer
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