Look what you started David! *smirk*
All providers, regardless of industry, always erk off a customer here or there. I just left Vonage and they made sure to confirm why I left...constantly incrementing cost and terrible customer service. Be very glad that they did refund your money quickly and move on. -Andy -----Original Message----- From: Andy Jefferson [mailto:[EMAIL PROTECTED] Sent: Friday, June 02, 2006 3:01 PM To: Commercial and Business-Oriented Asterisk Discussion Subject: Re: [asterisk-biz] VoicePulse engaged in very dubious businesspractices Voice Pulse , NuFone and others all use a common CLEC. I would expect Voice Pulse to go tits up next. The CLEC is the one to watch out for. On 6/1/06, David Pollak <[EMAIL PROTECTED]> wrote: > I had pre-paid, thus I did not close my account because it had a > positive balance. I explicitly turned off all auto-renew features. > That means that I explicitly revoked any rights granted to the > provider to charge my credit card, but they charged my card anyway. > > If there was a way to get a refund for pre-paid amounts, I would have > taken that route. However, if I've pre-paid and made it explicit that > a provider does not have the authority to charge my credit card, then > there's no legal argument that the provider should be able to charge > my card. If VoicePulse were a post-paid service or if I had used some > loophole in their billing system to rack up huge charges, they would > have a right to recoup the value of the services delivered. > > I've probably got more than $1,000 in prepaid services out to VoIP > providers. That's my cash that they're using. Sometimes things don't > work out the right way (e.g., VoicePulse's service problems, NuFone's > 800 number problems) but that's a risk that I take by prepaying with > small providers and I've got no hard feelings for the few dollars that > have gone to providers who ultimately haven't provided the bargained > for services. > > It's a whole different thing to not provide services that I've paid > for, go charge me for additional services that I did not authorize, > and then to argue that they have the right to charge my card. > > I'm not looking for sympathy. I'm looking to warn the non-service > providers to avoid VoicePulse because of their business practices. > I'm also giving the service providers on this list information about > how one of their competitors treats customers. > > > > VoIP Dealer wrote: > > David, > > > > You probably don't realize that you are posting a complaint about > > something that has happened to 75% of the people that read this list... > > not because they are customers, but because they are PROVIDERS. > > Don't expect much sympathy when you left the account open and they > > continued to charge as expected. If you don't tell your cable > > company you are moving, you OWE them money whether or not you live > > there anymore of if you "authorized" them. You entered into a > > contract and are now complaining when they enforced the contract on you. > > > > In the end, VoicePulse did the "right thing" from YOUR point of > > view, gave you a refund and returned $41 that was rightfully theirs, > > so I don't see what your complaint is at all. Try to even get one > > of these one-man shops on the phone for a refund and see what happens. > > > > -------------------------------------------------------------------- > > ---- > > Do you Yahoo!? > > Everyone is raving about the all-new Yahoo! Mail Beta. > > <http://us.rd.yahoo.com/evt=40791/*http://advision.webevents.yahoo.c > > om/handraisers> > > > > > > > > -------------------------------------------------------------------- > > ---- > > > > _______________________________________________ > > --Bandwidth and Colocation provided by Easynews.com -- > > > > asterisk-biz mailing list > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-biz > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > asterisk-biz mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-biz > _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-biz mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-biz _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-biz mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-biz
