Jean and rest of the list,
My humble apologies. As we do have a large number of call center clients, our ASR for CC traffic and Normal traffic is very different. As a result I mistakenly resorted to taking out the user cancelled and user busy out of the equation and only considered calls that actually fail which was very much less than 5%
My apologies to all. I completely understand your point of view.
Thank you for the feedback.
Kind regards,
Vijay
On 6/13/06, Jean-Michel Hiver <[EMAIL PROTECTED]> wrote:
Vijay Shan a écrit :
> Jean,
>
> Results do not take into account Busy or cancelled by caller, which
> means less than 5% really fail.
But that is _NOT_ how you're supposed to measure ASR by any kind of
industry standard.
As far as I'm aware, measuring ASR is simple: 100 * (Answered calls /
Total call attempts).
I'm saying this for you because when I see somebody announce an ASR of
95% it gives me the same feeling as when I see a "YOU HAVE WON
$10,000,000" message in my mailbox: it can't be serious.
Cheers,
Jean-Michel.
--
Jean-Michel Hiver - http://ykoz.net/
Découvrez la Réunion des Technologies IP & Telecom
TEL: +262 (0)262 55 03 98 - RCS 434 273 330 SAINT PIERRE
_______________________________________________
--Bandwidth and Colocation provided by Easynews.com --
asterisk-biz mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-biz
--
VoIPInvite
3888 Duke of York Blvd, Suite# 1424
Mississauga, ON, L5B 4P5
Canada
P 1 416 828 5262
F 1 360 483 2170
[EMAIL PROTECTED]
www.voipinvite.com
_______________________________________________ --Bandwidth and Colocation provided by Easynews.com --
asterisk-biz mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-biz
