Jean-Michel Hiver wrote:
Mike Fedyk a écrit :
Ok, feel free to smack me with a cold tuna if I'm off my rocker, but
how does ASR measure anything having to do with the services offered
when it is a measure based on the people who are called?
<cold-tuna>*splat*</cold-tuna>
The thing is, once you start having some decent, and unless you have a
large client who sends you lots of crappy traffic (because you are
last in their routing and so you get all the non-existent numbers and
so on), the people who are called are sufficiently diverse for the
statistic to become meaningful.
Otherwise you would have to make a distinction for busy, wrong number,
fast-busy, and so on...
Now I agree, it might not be the best metric in the world, but it's
simple to understand, easy to measure, and is widely accepted in the
industry. Multiply it with the ACD (Average Call Duration) and the
margin, and you have a good idea on how valuable the route is to you.
Great, thanks for the explanation.
Is there anywhere I can find a list of these accepted industry standard
terms and their definitions and derivations? I'd be happy to start a
page on the wiki if someone took the time to explain it a bit to me.
Mike
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