Good afternoon,
We are currently looking for an asterisk based solution for
our business which I would like to put out to the community. Our
situation is that we are shortly (in the next couple of weeks) about to move
into new offices in the North East of England (Newcastle). We currently have two lines
going into this building which will provide standard telephone and adsl
broadband capabilities. We have a number of 0845 numbers which are
currently mapped to direct dial numbers which we would like to retain and we
will be providing call centre capabilities internally. We currently have
12 people which will be growing to 18 by Christmas. Although it is not
neccassary for everyone to have a dedicated telephone we would expect the three
people in the call centre to be busy (both incoming and outgoing calls) and
other staff members would support them where neccassary. We would like
standard 'Alpha Tagging' capability - specifically caller id and routing
functionality. We expect there to be 4-5 simultaneous users.
Currently there is no cabling in the offices and the computers are expected to
be connected by a wifi network. We would be interested in learning about
solutions to this although we are capable of running cables through ourselves
if this is required. We currently have no hardware in place (no phones or
connections). We would require a minimum of 10 ddi's capable of
connecting to 'hunt groups'.
Please let me know if you require further information on
which to base any quotes. Our budget for this is currently in the region
of £3,100 not including line rental or the extra lines. We are keen
to support the Asterisk open source community if possible and will give
preference to solutions without proprietary extensions in order to support
bespoke development work in the future.
Thanks and very best wishes
Ian Gilbert
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